New HMRC digital tax office
HMRC has announced a new recruitment drive for 50 digital specialists to staff a new digital centre in the North East. The new office, based at Longbenton, Newcastle will replace existing HMRC local tax offices. The new office will help to encourage taxpayers to use online services rather than older, paper based processes.
The new centre will seek to identify the needs of taxpayers, test new services with real users, and keep improving them once they are released to the public. The first vacancies will be open to both existing HMRC staff and external candidates.
HMRC also plans to open another Digital Centre, focusing on digital analytics, later in the year although it has not yet announced where this will be located.
Mark Dearnley, HMRC’s Chief Digital and Information Officer, said:
‘This recruitment is the first step on our journey to offer a digital service that allows our customers to service their own needs online and reduces the dependence on paper services.’