New HMRC Adjudicator
HMRC have appointed a new Adjudicator who will take up her role from 20 April 2009. The new Adjudicator is Judy Clements replaces Dame Barbara Mills who has been in the post for over ten years. The role of Adjudicator was established in 1993 and investigates complaints against HMRC.
The Adjudicator also looks into complaints made by customers of the Valuation Office Agency (VOA), Office of the Public Guardian (OPG), and The Insolvency Service (TIS) although the vast majority of complaints that the Adjudicator looks at are in connection with HMRC.
The office of the Adjudicator seeks to resolve complaints from individuals and businesses that are dissatisfied with the way that their affairs have been handled. A complaint can only be made once the complainant has exhausted the organisation’s own complaints procedure.
In 2007/8, the Adjudicator investigated almost two thousand complaints from businesses and individuals against HMRC.