Importing – updated details re TURN
TURN stands for Trader’s Unique Reference Number. The TURN number must be quoted on all commercial import entries. When the importer is not VAT registered they may request a Pseudo TURN. There have been changes to the contact details for the TURN team.
With affect from 9th February 2009 the TURN team will be situated in Cardiff. The new address details are as follows:
From the 9th February it will not be possible to contact the TURN team by telephone directly. Nevertheless HMRC hope that this will allow processing of applications and queries to be more efficient and improve the response time from the TURN team.
HMRC suggest that should you need to contact the TURN team by telephone that you first call the National Advice Service (NAS) on 0845 010 9000. The NAS team should be able to assist with basic enquiries including how to complete an application for a Pseudo TURN and how to handle the scenario where a TURN has been issued but notification has not been received. Any queries that the NAS team are unable to answer will be forwarded to the TURN team for follow up.
The TURN team can also be contacted by email on firstname.lastname@example.org or by fax on 02920 326546.