HMRC to start scanning incoming post
HMRC are to begin scanning incoming post as from March 2011 and will phase this in across the organisation during 2011 and 2012.
HMRC anticipate the following benefits will flow from the introduction of the scanning process:
- Ensure documents get to the relevant HMRC caseworker as quickly as possible.
- By assigning paperwork to cases electronically, HMRC avoid the need for manual distribution of letters and documents received to caseworkers.
- HMRC will be able to handle your calls, to the caseworker about the case, without the delay of locating original paper copies.
- The new process helps HMRC to handle your post more efficiently.
Certain original documents will be returned as a matter of course including P60s, passports, birth certificates, death certificates and marriage certificates. Most other documents will be securely destroyed unless HMRC receives a specific request for documents to be returned.