Customs information papers – written enquiries
A new Customs Information Paper (CIP) relevant to businesses involved in international trade has been published. The paper concerns changes to the way that electronic correspondence relating to a customs, excise or international trade enquiry is handled.
The email address for customs, international trade & excise (CITEX) is being phased out and replaced by an online enquiry form. The form has compulsory data fields ensuring HMRC has enough information to contact the recipient. Users submitting an enquiry using the form also receive an automatic acknowledgement that their query has been received.
The contact details for telephone and written enquires has not changed. Telephone enquiries should continue to be be made on 0845 010 9000, whilst written enquires should be sent to:
HM Revenue & Customs
CITEX Written Enquiry Team