Changes to HMRC mail handling
The first phase of a scanning facility by HMRC for incoming post has now been implemented. The first phase includes incoming post relating to enquiries into self-assessment returns of non-business customers and compliance checks on employers.
The new scanning process is expected to provide benefits that include:
- Ensuring that documents get to the relevant HMRC caseworker within 36 hours.
- The removal of the need for manual distribution of letters and documents received to caseworkers.
- The ability for HMRC to handle calls without the delay of locating original paper copies.
- The more efficient handling of post by HMRC.
Certain original documents will be returned as a matter of course including P60’s, passports, birth certificates, death certificates and marriage certificates. Most other documents will be securely destroyed unless HMRC receives a specific request for documents to be returned.